Are NokHoo bags guaranteed?

Absolutely. We stand behind our quality and all bags are guaranteed to be free from manufacturing defects for life. If your NokHoo bag has a problem due to materials or workmanship, we will replace or repair it ASAP (not to include typical wear and tear or bag abuse).

Grid-It!™ organizers carry a one-year limited warranty from the manufacturer.

What is your return policy?

We want you to be happy with your NokHoo bag, so if it's not what you were hoping for, your bag or organizer can be returned for any reason within 30 days of purchase.

Please return products in as-shipped condition with all paperwork. Contact us if you need to return so we can credit your payment. We will refund the cost of the product when it is received.

I want a NokHoo bag. How do I pay for it?

You have made a wise decision. Now just click 'buy it' on the page displaying your favorite bag. This will take you to your shopping cart. You can continue to add to your cart because, surely, you'll want multiple bags. When you're ready, you can pay with any major credit card or with Paypal. If you experience any problems ordering please contact us and we'll help you.

Is your payment system secure?

Yes. We use Paypal for payment and order processing. Paypal has been a trusted standard in internet commerce for over a decade.

Do you ship internationally?

Most definitely-yes and shipping is FREE! All payments are in US currency, buyer pays all customs and taxes.

How much is shipping?

FREE shipping for all orders $99 and over.

This includes ground shipping in the US and Canada and priority shipping internationally. If you need your order more quickly, you're welcome to purchase a faster service (this option available during checkout).

How long will it take to get my bag?

We aim to ship your order within two business days. With shipping time, you should receive your bag within 5-10 business days for North American orders. For international orders, please allow a few extra days for shipping and customs. For bag emergencies, you can expedite your order for an extra shipping fee.

What do I do if I'm unhappy with my purchase?

We want you to be happy! Please contact us and let us know if there is a problem.

What do I do if I'm happy with my purchase?

This is good news-spread the cheer. Let us know, let your friends know, let the world know you like your NokHoo bag!

How do I care for my NokHoo bag?

Your bag will stay in great shape if you spot clean or hand wash it in cold water with mild detergent, then hang dry.

Do you sell your bags wholesale?

We now offer our bags to the wholesale market. Please contact us to inquire about pricing and minimums:

(503) 542-7459
n.roberts {at} nokhoo.com

Do you offer bags for 17" laptops?

The laptop pocket in our bags currently holds a 17" Macbook but won't fit all large computers. Check your computer's dimensions if you're unsure: 10.5”x16”x1.5” (WxHxD).

There is definitely demand for 17" computer bags so we may offer larger bags in the future.

How do you determine pricing for NokHoo bags?

We know you can buy a cheaper bag. NokHoo bags were designed to be a truly unique, high quality option for laptop users. They've been produced in small quantities, so we can give you a superior bag that you won't find anywhere else.

Each bag includes custom fabric, unusual metal fittings and hand-applied artwork (screen print, embroidery, beading and tags). The construction is solid and the bags are well padded. Our bags are made to be both infinitely practical and enviably eye-catching.

While there are plenty of cheaper bags available, there are more expensive options as well. This we know for sure, you won't find a bag with this level of detail, quality construction, and unique design for less. A NokHoo bag is worth it!